Geno's Auto Body Frequently Asked Questions

Geno's Auto Body has shops in Antioch, Brentwood, and Concord, California. Visit our Locations page for addresses, directions, and the booking link for each shop.

Call Antioch at 925-706-2143, Brentwood at 925-626-7644, or Concord at 925-375-1181. Tell the team which location you plan to visit so your estimate or repair questions reach the right shop.

Antioch and Brentwood are open Monday through Friday, 8:00 AM–4:30 PM. Concord is open Monday through Friday, 9:00 AM–4:30 PM. Saturdays are by appointment only, and all three shops are closed Sunday. Contact your location to confirm holiday hours or a Saturday visit.

Call your preferred Geno's Auto Body location or use its booking link on our Locations page. Share your vehicle information and a brief description of the damage when arranging your visit.

Yes. Geno's Auto Body accepts walk-ins as well as appointments. Calling ahead helps the shop plan time for your estimate; Saturday visits require an appointment.

We inspect the damage and prepare an estimate covering the proposed parts and labor. Our estimator explains the next steps, and repairs begin after the necessary authorization. See Our Process for the full sequence.

Tell your insurer that you would like Geno's Auto Body to handle the repair. Our team can discuss the estimate with your insurer and help you understand the next steps. Your insurer determines your policy coverage and claim decisions.

We accept repair work from all insurance providers. Give our estimator your claim information so we can coordinate the repair estimate and any additional damage findings with your insurer.

Yes. Our repair process supports self-pay customers as well as insurance repairs. Ask for an estimate so you can review the proposed work before authorizing it.

Yes. Geno's Auto Body works with rental companies and can help arrange a rental car. Availability, charges, and any insurance reimbursement should be confirmed before making arrangements.

Timing depends on the damage, parts availability, required repair procedures, and any insurance approvals. Your estimator will discuss a target completion date and contact you if new findings change the repair plan.

Removing damaged parts can reveal damage that was not visible at the initial inspection. We prepare a supplement, update you about the additional work and timing, and obtain the required authorization before continuing.

Geno's Auto Body backs qualifying repairs with a lifetime warranty for as long as you own the vehicle. Ask your estimator to explain the written coverage, exclusions, and the process for returning with a concern.

Bring your vehicle and any estimate or claim information you already have, and confirm the shop has your current contact details. Remove personal belongings from the areas being repaired, and mention aftermarket parts, warning lights, or new symptoms.

We contact you to schedule pickup. Your estimator reviews the completed work, answers your questions, and discusses the applicable warranty. Ask about care instructions for newly refinished areas before leaving.

Yes. Geno's Auto Body repairs body panels and fenders, including damaged sheet metal, panel fit, and refinishing. An inspection determines whether repair or replacement is appropriate.

We consider the extent and location of the damage, the panel material, attachment points, and the appropriate repair method. Our estimate explains the recommended approach before work begins.

We assess bumper scratches, scrapes, cracks, and loose mounting. Geno's Auto Body checks the visible cover and related fit or damage concerns before recommending repair or replacement.

Yes. Tell our estimator about parking sensors, cameras, aftermarket parts, and any alerts that appeared after the impact. These details help us plan the inspection and identify any additional procedures the vehicle may need.

Yes. Geno's Auto Body offers chip and scrape repair as well as scratch removal. We inspect the depth of the damage and discuss polishing, touch-up, or refinishing where appropriate.

No. Polishing may improve damage limited to the clear coat, but deeper scratches can require paint repair. Our team checks the affected layers before recommending a method.

Geno's Auto Body assesses visible and hidden collision damage and plans the necessary body, structural, paint, and related component work. The estimate identifies the repairs needed for your particular vehicle.

Our estimator explains the repair plan and provides updates when findings affect the work or completion date. Make sure the shop has your current phone number and preferred contact details.

Yes. Geno's Auto Body offers custom body and paint work. Bring your ideas and vehicle details so we can assess the condition, discuss the finish you want, and establish the actual scope before making commitments.

Panel fit, dents, corrosion, and the condition of the existing finish can affect the final appearance. We evaluate the surface and explain any preparation or body repairs needed before refinishing.

Yes. Geno's Auto Body assesses whether a dent is suitable for paintless repair or needs conventional bodywork and refinishing. The paint condition, dent shape, and access to the panel help determine the method.

Size, depth, location, paint damage, and access behind the panel all matter. We inspect the vehicle before explaining the repair approach and expected timing.

Paintless dent repair reshapes suitable dents without sanding or repainting the affected panel. Geno's Auto Body uses this approach when the paint condition, metal shape, and access allow it.

Yes, when the dent qualifies. PDR is intended to retain the existing finish; cracked paint, severe creases, or stretched metal may require another repair method. We confirm suitability during inspection.

Geno's Auto Body uses computerized paint matching and refinishing techniques to work toward a consistent appearance. Existing paint condition, metallic or pearl finishes, and blending needs are considered during the assessment.

We assess chips, scratches, scuffs, oxidation, and peeling clear coat. Our team checks the damaged layers and any corrosion before recommending preparation and refinishing.

Some structural damage can be repaired, but repairability depends on the vehicle and the type and severity of damage. Geno's Auto Body evaluates measurements and the appropriate procedures before recommending frame straightening or component replacement.

Frame alignment addresses structural geometry. Unibody repair addresses damage to a vehicle whose body and structure form an integrated assembly. We inspect the vehicle to determine which structural work is appropriate.

Yes. Geno's Auto Body offers full frame straightening along with frame alignment and unibody repair. Measurement and inspection determine the work required; a symptom alone cannot establish the repair plan.